City of DeLand

Job Description

Pay Grade: 121                                                                                     Dept: IT

Exempt: Yes                                                                                         Reports to: IT Director

SUMMARY: The Systems Administrator is responsible for effective positioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This position comprises of advanced technical work including hardware maintenance of personal computer networks. This position performs maintenance of the computer networks, and provides application support for the end users. This position also includes computer systems and the ways people use them in an organization. This entails knowledge of operating systems and applications, as well as hardware and software troubleshooting, but also knowledge of the purposes for which people in the organization use the computers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Consults with Director on feasibility of system requests.
• Assists and trains end users with computer related issues.
• Planning for and responding to service outages and other problems.
• Analyzes future needs.
• Develops and writes procedures for installation, use and solving problems of communications, hardware and software.
• Resolving resources issues.
• General scripting, PowerShell automation and troubleshooting of systems and applications.
• Supporting domain networking services such as DNS, DDNS, and DHCP.
• Proactive systems monitoring and maintenance with native and 3rd party
• Maintaining software applications, operating systems and regular maintenance.
• Work effectively with development, support and other System Administrators to troubleshoot and resolve technical issues as identified by the customer.
• Troubleshoot performance issues with virtual desktop platforms and virtualized server platforms;
• Manage and support OS level, Server and Client side applications, associated hardware, and other relevant IT services
• Generate operations reports related to system capacity and utilization
• Regularly review system logs for issue prevention and provide timely resolution to discovered issues;
• Perform regular systems maintenance, including host, VM, and application updates;
• Perform data backup operations, and maintain the backup systems;
• Manage and complete assigned tasks and tickets in a timely and proficient manner while documenting work completed;
• Perform Active Directory domain-related maintenance tasks;
• Implement regularly planned infrastructure refreshes
• Works with Monitoring and Alerting teams to automate incident creation, response, and self- healing scripts
• Assists Problem Management with root cause analysis and tracks assigned actions within team to closure
• Monitor, maintain and inventory; network infrastructure, network systems and components, system administration and desktop systems with associated peripheral equipment
• Deploy and maintain enterprise virtual desktop infrastructure environments
• Apply patches, update and upgrades to servers, workstations, and stored images
• Perform network scans as requested / required.
• All other duties as required.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This individual must display problem solving skills frequently under various sorts of constraints and stress. This individual is on call when a computer system goes down or malfunctions, and must be able to quickly and correctly diagnose what is wrong and how best to fix it. The requirements listed below are representative of the knowledge, skills, and /or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Considerable knowledge of the utilization, operation and care of computer and related electronic computer equipment and networks.
• Considerable knowledge of the general principles of computer systems operation, including potential uses and limitations.
• Considerable knowledge of general office practices and procedures.
• Ability to work with little supervision and report status in a timely matter.
• Ability to supervise the operation of computer and related equipment.
• Ability to establish and maintain production and quality control on computer operations.
• Ability to read, analyzes, and interprets technical procedures.
• Ability to write reports and routine business correspondence.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

EDUCATION/EXPERIENCE: Graduation from an accredited university or college with a Bachelor's degree in Computer Science, math or related area is required. The applicant must have a minimum of two years experience in data processing operations including one (1) year of experience in program/analyst work in the computer hardware maintenance area, or associates degree in Computer Science, Math or related area and three (3) years experience in data processing including one (1) year experience in computer hardware maintenance. High school graduation supplemented by special programming courses in one or more computer languages and four (4) years experience in data processing operations including one year of experience in computer hardware maintenance may be substituted for associates degree or college degree requirements.

REASONING ABILITY: The applicant must have the ability to analyze, evaluate, plan, and implement operational system programs. The applicant must have the ability to train others in technically difficult subjects. The applicant must have the ability to exercise ingenuity and inventiveness in problem solving.

OTHER SKILLS AND ABILITIES:

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Change Management - Develops workable implementation plans; communicates changes effectively.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.
• Strategic Thinking - Develops strategies to achieve organizational goals; adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Safety and Security - Observes safety and security procedures; uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions.
• Ability to manage a project with clear directives to other personnel for successful completion

WORK ENVIRONMENT/ADA: While performing the duties of this job, the employee is regularly required to sit for long of periods of time viewing a computer screen. Some of these functions include accessing file cabinets for filing and retrieval of data.

Lifting: 50 Pounds or less

Environment: Office Work

Vision: 20/20 or Corrected to 20/20

Hearing: Normal Noise Levels for Office Environment

*Class Descriptions are not intended to be restrictive. The use of (or absence of) a particular illustration of duties shall not be held to exclude or limit the authority of a Department Head to assign other duties which are similar and related to work.