City of DeLand

120 South Florida Avenue

DeLand, FL 32720

Phone: (386) 626-7000
 

Department: 480/Permits & Inspections                                        Exempt: No

Reports To: Permit Team Supervisor                                             Pay Grade/Wage: 111

Position Type: Full-Time                                                               Hours: 40 hrs/week

Job Summary:

This is a highly responsible position usually being the first point-of-contact between the general public and the City of DeLand. Provides superior customer services by providing information and direction to the general public regarding application procedures for all types of development, construction permits, code enforcement and business tax receipts. Handles cash, check and credit card payments and prepares daily deposits. Ability to answer questions and resolve problem situations independently. Strong problem solving and time management skills and be able to suggest and implement improvements to systems and/or procedures. Duties will also include permit facilitation, zoning analysis, utility coordination with Customer Services and Code Enforcement administration.

Job Description:

DUTIES & RESPONSIBILITIES

Duties may include but are not limited to the following:

• Provides information and direction to the general public regarding application procedures for all types of development, construction permits zoning regulations, water/sewer service applications and business tax receipts.

• Reviews, accesses, inputs and retrieves information from computer applications for provision of all required permitting information and/or documentation.
• Directs applications for necessary review.
• Verifies completion of all required reviews and notifies applicant of approved permits and licenses.
• Serves as liaison between reviewing agencies and the applicant. Performs specialized processing functions for permits.
• Tracks permits through inspection process to advise customer of status, problems and final approval.
• Manages customer questions and problems regarding permit requirements, and refers technical questions to appropriate staff, and advises customer of action taken as necessary.
• Balances cash register to receipts and prepares reports.

• Performs a wide variety of clerical account keeping and related tasks.

• Provides zoning analysis for basic permits.

• Coordinates with Utility Billing/Customer Service for the creation of new accounts.

• Provides administrative services and customer services for Code Enforcement administration.

• Other duties as assigned.

KNOWLEDGE, ABILITIES AND SKILLS

• Knowledge of basic development and construction permit requirements for all permit types.
• Knowledge of general permit processing and specific procedures for assigned area(s).
• Knowledge of office terminology, procedures, and equipment, and of business arithmetic.
• Knowledgeable of Microsoft Office Suite.
• Possess excellent customer service skills.

EDUCATION AND EXPERIENCE REQUIREMENTS

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:

• High school or general education degree (GED) from an accredited institution is required.

• Two (2) years of customer support and general clerical experience required.

• One (1) year of experience in development or in a construction and/or permit office setting preferred.

LANGUAGE SKILLS

• Ability to maintain effective working relationships with others, including County, State, and Federal agencies, civic groups and the public.

• Ability to develop and maintain good personal relationship with other employees and the public.

• Ability to clearly and effectively communicate both verbally and in writing.

WORK ENVIRONMENT/ADA

While performing the duties of this job, the employee is regularly required to sit for long of periods of time performing repetitive functions. The employee must be able to access file cabinets for filling and retrieve data. The employee must have the ability to sit at a desk and view a computer monitor for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lifting: Lift 15-45 Pounds,

Vision: 20/20 or Corrected to 20/100

Environment: Office Work,

Hearing: Normal Noise Levels for Work Environment

*Class Descriptions are not intended to be restrictive. The use of (or absence of) a particular illustration of duties shall not be held to exclude or limit the authority of a Department Head to assign other duties which are similar and related to work.