CUSTOMER SERVICE REPRESENTATIVE

Reports To: Customer Service Supervisor                             $16.54 Hourly

Position Type: Full-Time                                                         Hours: 40 hrs/week

This position performs and is responsible for clerical-accounting tasks involving customer utility accounts. Duties involved in this classification are above entry level. The work of this class involves performance of account-keeping or related tasks within defined limits. Similar problems are constantly recurring and their solution is either routine, has been previously determined, or in unusual cases is checked by supervisors. Supervisors are available for consultation on problems and to give detailed instructions on all new assignments.

Job Description:

DUTIES & RESPONSIBILITIES

• Daily cash handling.
• Computes interest, taxes or balances due for billing or recording purposes.
• Maintains complete files on regular accounts and correspondence.
• Furnishes information to the public on a variety of matters.
• Answers correspondence and telephone inquiries.
• Operates computer input devices.
• Performs a wide variety of clerical account keeping and related tasks.
• Prepares water services orders for turn-on, turn-off, high consumptions, and meter changes.
• Develops payment plans for consumers.
• Prepares bank deposits, electronic check deposits, and refunds.
• Sends out invoices.
• Receives revenues which necessitate the use of cash registers.
• Issues receipts, inputs payments, totals cash register transactions and verifies amounts with receipts.
• Responsible for the security of cash.
• Collects and receipts funds collected by other City departments.
• Monitors office supplies to assure adequate amounts.
• Operates computers.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and /or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school or general education degree (GED) from an accredited institution is required.
• Some clerical-accounting, cashiering, and call center experience.
• An equivalent combination of education, experience and training which provides the required knowledge, skills and abilities may be considered for minimum requirements.

LANGUAGE SKILLS

• Ability to clearly and effectively communicate both verbally and in writing and write legibly.
• Ability to provide good customer service and deal with the general public in a professional, courteous manner.
• Ability to develop and maintain good personal relationship with other employees and the public.
• Ability to establish and maintain effective working relationships with employees and the public.

REASONING ABILITY

• Ability to follow and apply common sense understanding, to carry out instructions furnished in written and oral form.
• Ability to deal with problems involving several variables in standardized situations when immediate guidance from the supervisor may not be available.

OTHER SKILLS AND ABILITIES

• Some knowledge of modern accounting practices.
• Some knowledge of office terminology, procedures, and equipment, and of business arithmetic and English.
• Knowledgeable of Microsoft Office Suite.
• Ability to type from a clear copy or rough draft at a reasonable speed.
• Clerical aptitude, mental alertness, tact, and courtesy are essential.
•  

WORK ENVIRONMENT/ADA: The employee will work in an office environment, and may sit for extended periods of time. The employee must be able to access file cabinets for filing and retrieval of data.

Lifting: Lift 15-45 Pounds

Vision: 20/20 or Corrected to 20/100

Environment: Office Work 

Hearing:  Normal Noise Levels for Work Environment

*Class Descriptions are not intended to be restrictive. The use of (or absence of) a particular illustration of duties shall not be held to exclude or limit the authority of a Department Head to assign other duties which are similar and related to work.